Terms and Conditions
Last updated: 10/25/2023
These terms and conditions ("Agreement") govern your use of the website and services provided by Studio Giancarlo Valle ("Company") as well as any orders placed with us outside of the website. By accessing or using our website or placing an order with us, you agree to be bound by this Agreement. If you do not agree to these terms and conditions, please do not use our services or place an order with us.
1. Product Information
We strive to provide accurate and up-to-date information about our products, including descriptions, images, prices, and availability. However, please note that products made from natural materials such as wood will vary in terms of color, grain pattern, etc. This natural variation is part of their unique nature and does not qualify as a quality issue claim. Product images can include both photography and rendering. Please be aware that we may make changes to this information without prior notice.
Product images displayed on our website may slightly vary from the actual product due to factors such as screen resolution and lighting conditions. We recommend reviewing product specifications and contacting us for any clarification prior to making a purchase.
We do offer COM (Customer Own Material) for many of our collection pieces; provided that the studio reviews a cut for approval (CFA) before the order is placed. All CFAs are to be sent to the studio’s address. SGV offers their collection pieces in recommended fabrics for each specific piece. Due to the nature of COM requests, SGV cannot guarantee COM fabric orders will be as best suited to each piece as the recommended fabrics, but the studio will make reasonable effort to ensure the best possible result. SGV is not responsible for damages, orientations, quantity, pattern continuity, etc, as a result of COM orders.
2. Ordering and Payment
By placing an order on our website or through other channels or means, you are making an offer to purchase the selected product(s) subject to this Agreement. Please note that receiving an order confirmation from us does not guarantee the acceptance of your order or imply our confirmation to sell. We reserve the right to decline, limit, or modify your order. If any changes are made, we will make every effort to notify you using the email address you provided.
Prices displayed on our website are in USD and do not include applicable taxes, shipping, or handling charges, unless otherwise stated. Taxes will be calculated and added during the checkout/quotation process. Shipping costs and other handling charges can be provided upon request.
We accept payment through secure and trusted payment gateways. You agree to provide accurate payment information and authorize us to charge the total amount due for your order.
All of our products are made to order, unless otherwise noted. Full payment is required in advance to initiate the production process, including the preparation and material purchasing. Once we have started the production process, no refund shall be made.
In the case of orders that require a deposit before production begins, the remaining balance is due upon completion of the production. The deposit amount will be subtracted from the total payment due. If you have chosen us to handle the shipment, we will arrange for the order to be dispatched promptly once it is completed. However, if you arrange your own shipment, it is your responsibility to pick up the order within 15 days. After this period, a storage fee will be applied.
When it comes to the shipment of products and services you purchase through our website or other channels, the responsibility and ownership of the items pass to you upon their delivery to the designated carrier. It is your responsibility to file any claims with the carrier for any damaged or lost shipments.
By placing an order, you confirm that the products you are purchasing are legally permissible for possession and use in your location. You agree to use the products in accordance with all applicable laws, rules, and regulations, including copyright law.
In the event that we cancel an order or a part of an order for which you have already been charged, a full refund will be provided for the canceled portion.
3. Shipping and Delivery
The lead time stated on our site is an estimation. After you place an order, we will contact you to provide a tentative order completion date.
Given the custom nature of our products, most of our collection items require special packing, crating, and handling. SGV may assist in getting freight quotes with preferred partners. Clients are also welcome to use their own preferred shipping service. Please note that international shipping coordination must be handled by the client. Email firstname.lastname@example.org for any shipping related questions.
Taxes will be calculated during the quotation process. Shipping and other handling fees are not included in the price displayed. We can provide separate quotations for shipping fees upon requests. You are responsible for any additional charges related to customs clearance or importation of the products.
4. Returns and Refunds
Due to the unique and handcrafted nature of our pieces, we do not accept returns or issue refunds, except in cases where there is a quality issue. We take pride in our craftsmanship and strive to ensure that every piece meets our high standards. If you believe there is a quality issue with your item, please provide us with imagery proof so that we can investigate and work with you to find a suitable solution as soon as possible.
Upon the delivery of the products, it is required that you open the packaging and inspect the item within 24 hours. Any quality issue reported after 48 hours of delivery will not be accepted.
Refunds due to quality issues will be processed within a reasonable time frame after receiving and inspecting the returned item. The refund amount will be the purchase price minus any applicable restocking fees, shipping costs, or non-refundable charges.
5. Intellectual Property
All intellectual property rights, including copyrights and trademarks, related to our website, content, and products are owned by the Company or its licensors. You are not granted any license or right to use our intellectual property without our prior written consent.
6. Exclusion of Liability
We shall not be liable for any quality issue claims or damages arising from the use of our products outside of their intended usage and limitations. This includes exceeding maximum weight limits or using the product in an environment not suitable for its intended use. It is your responsibility to adhere to the specified guidelines and limitations provided with the product.
7. Limitation of Liability
To the extent permitted by law, the Company and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with the use of our website or the purchase and use of our products.
8. No Warranties
We expressly disclaim any other warranties, whether expressed or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We want to bring your attention to the unique nature of natural materials, particularly wood. Due to its living characteristics and sensitivity to the environment and climate in your location, it is common for wood to naturally expand, contract, or develop cracks over time. Therefore, any cracking or movement of wood is a natural occurrence and does not qualify as a quality issue claim.
We do not provide warranties or guarantees against such natural characteristics or changes in the appearance of the wood or other natural materials used in our products. These inherent qualities contribute to the uniqueness and beauty of the furniture. It is important to understand and accept these natural variations before making a purchase.
While we, our partners and suppliers take utmost care in selecting and crafting our products, we cannot control or prevent the natural processes that occur in natural materials. We encourage you to appreciate and embrace the inherent qualities and potential variations that come with products made from natural materials.
We are not responsible for the following: Damage caused by improper cleaning solutions or methods. Damage caused by improper handling installation or assembly by the customer or contractor. Damage from abuse or negligence. Damage caused by exposure to weather or improper environment. Any cost of installation, removal or re-installation. Any parts purchased separately from our product.
9. Force Majeure
Neither party shall be liable for any failure or delay in performing their obligations under this Agreement due to circumstances beyond their reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, government actions, labor disputes, power outages, or internet service disruptions ("Force Majeure Event").
In the event of a Force Majeure Event, the affected party shall promptly notify the other party in writing of the nature and expected duration of the event. The performance of the affected party's obligations shall be suspended for the duration of the Force Majeure Event.
If a Force Majeure Event continues for a period of 30 days or more, either party shall have the right to terminate this Agreement by providing written notice to the other party. Such termination shall not relieve the parties of their obligations accrued prior to the Force Majeure Event.
10 Governing Law and Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of New York. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in New York.